Cookies Policy

The cookies used on a website can have different purposes. The cookies available to you may depend on the pages you visit, the features you use, your device and your cookie settings. Some cookies are necessary for the website to operate, while others help us understand use of the website or remember choices.

Strictly necessary cookies

Strictly necessary cookies support core website functions and security. They may help with navigation, account access, session management, fraud prevention, load balancing, privacy preferences and the operation of areas that require a player to sign in. Without these cookies, some parts of the website may not work correctly. These cookies are generally used because they are needed to provide a service requested by you or to operate and protect the website.

Functionality and preference cookies

Functionality cookies may remember choices you make, such as language, region, display preferences or information entered during a visit. They can help provide a more consistent experience and reduce the need to repeat the same selections. If you disable these cookies, some preferences may not be saved and certain features may be less convenient to use.

Performance and analytics cookies

Performance and analytics cookies may help us understand how visitors use the website. They can provide information such as which pages are visited, how long pages take to load, whether content is working as expected and whether visitors experience errors. This information may be combined into reports and used to improve website design, content, performance and accessibility. Analytics information is generally used in aggregated or pseudonymised form where suitable.

Advertising and marketing cookies

Advertising or marketing technologies may be used to help measure campaigns, understand interactions with promotional content or make advertising more relevant. They may allow a service provider to recognise a browser or device across different visits or websites. We will only use these technologies in accordance with applicable requirements and your available choices. Turning off marketing cookies may not remove all advertising, but it may make advertising less relevant to your interests.

Security, compliance and responsible gambling purposes

Cookies and similar technologies may also support security, account protection, identity and access checks, technical monitoring, compliance processes and the prevention of misuse. They may help identify unusual activity, protect the integrity of the website and support measures designed to promote a safer gambling environment. These technologies do not replace responsible gambling controls, identity checks or other procedures that may apply to your use of the service.

Some cookies or similar technologies may be provided by third parties that help operate, secure, measure or improve the website. These providers may process information on our behalf or may have their own privacy terms. Third-party technologies can change over time, and their names and functions may depend on the website features in use. Where appropriate, we take steps to require service providers to handle information in a manner consistent with applicable obligations.

Information collected through cookies may include an internet protocol address, browser type, operating system, device identifiers, approximate location, pages viewed, links selected, access times, referral information, language settings and interactions with website features. The information collected will depend on the cookie and the settings applied. We do not intend for cookies to collect information that is unnecessary for their stated purpose.

Cookie information may be used with other information held by Reels Grande Casino where this is necessary for account security, website administration, customer support, compliance, analytics, personalisation or other permitted purposes. If you are logged in, certain activity may be associated with your account or session. We handle personal information in accordance with applicable privacy requirements and the practices described in our Privacy Policy.

We retain cookie-related information only for as long as reasonably necessary for the purpose for which it was collected, to maintain records, resolve disputes, protect the website, meet legal or regulatory obligations, or establish and defend legal claims. Retention periods may vary according to the type of information, the technology used and the reason it is required.

We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, loss, misuse or alteration. No online service or electronic transmission is completely secure, and you should take appropriate steps to protect your device, browser and account credentials. Do not share passwords or access information with other people.

If you have a question about this Cookies Policy, your cookie preferences or the handling of personal information, please use the available support or privacy contact options on the Reels Grande Casino website. We may need to verify your request before making changes or providing information. We will handle enquiries in accordance with applicable requirements and our Privacy Policy.

This Cookies Policy is general information and does not change any applicable terms of use, account conditions, privacy notices or responsible gambling requirements. If there is an inconsistency between this policy and a specific notice displayed when cookies are collected, the more specific notice may apply to that collection.